We provide a cloud-based social
knowledge base that your customers and employee can easily use.
This product can be used for internal training documents, a
public knowledge base,
Lower your customer support costs, improve your search engine
ranking (SEO), create more engaged and loyal customers; Increase
your lead generation, sell and market better with improved
usability, and have on-point contextual help articles.
Here are our main features:
Collaborative (Multi-user) Content Authoring
our solution provides easy-to-use, wiki-like collaborative
authoring that provides an elegant experience for co-creating
with authors, subject matter experts, and even your community of
users. This includes a complete audit trail and revision history
that allows you to view or roll back edits. Site administrators
have a robust set of permissioning and security controls.
Workflows and Moderation
In addition to the robust out-of-the-box administrative
capabilities for permissioning, blocking, banning and governing
users, groups, and content, our solution offers additional tools
for creating workflows and content moderation that allow staged
publishing and the ability to moderate community member
Community Scoring and Feedback
This is one of the simplest ways to interact with your users. In
a click, users can score and comment on your content providing
you with valuable feedback that informs your product help
strategy, product marketing, sales, and product development.
Just like Google, your users' behavior has a wealth of
intelligence that should inform search. With our solution
Adaptive Search, your content search algorithm gets smarter by
learning from your users.
Content Curation Analytics
Your customers have a lot to teach you and now you can listen.
Analyze your documentation by quality, aging and customer search
behavior in aggregate or by specific topics. What are your
unique selling propositions? Have you covered these topics with
quality and currency? Are these discoverable? Now you’ll know.
With our solution Curation Analytics you're given real-time
Make registration and sign in a breeze for your community users,
and a powerful relationship builder for your business. Our
social login feature offers the most options for people to
connect with your social knowledge base using established
identities from more than 24 providers including Facebook,
Twitter, LinkedIn, Google and AOL. Now you can rapidly grow your
community in the most friction-free way possible.
As your help content and documentation grows it can become
difficult to organize. This makes it hard for your users to
navigate and discover. Also, it makes updating and maintaining
content more challenging. This is why we built our Intelligent
Documentation Framework (IDF). IDF is a flexible and completely
customize-able framework to make your content self-organizing.
our solution adapts to your processes and systems so you don’t
have to change. Users can message each other from page comments
with Twitter-like microblogging. Page and hierarchies can also
be configured to message users in a click.
Search Engine Optimization
When customers or prospects search the Internet you want them to
find you. Our solution is Google (search engine) ready. Many of
the tedious SEO tasks that are commonly overlooked or time
consuming are automated by our solution. Also, we’ve made it
really easy for even non-technical users to implement SEO best
Desktop, Office, and Application Connectors
We have a rich set of desktop tools for Microsoft Windows. This
allows drag-and-drop, and in-place editing. Also, there are many
common application and database connectors available for popular
CRM applications and databases.
LDAP/Active Directory Authentication and Permissioning
It’s easy to configure your LDAP or Active Directory with our
solution so that you can expose selected groups and users. This
can be used in conjunction with or in exclusion to the native
user and group management in our solution. You will also find
very granular permission and governance capabilities.
Once you connect to or author in our solution, your content is
more portable than ever before. Content is available
programmatically via REST interfaces and all content is stored
as XML. Also, thanks to our API-First approach it’s pretty easy
to expose your content in a variety of places: write once, use
This is the application has RESTful design principles to open
web standards (HTTP/XML/JSON). One aspect of this is that
100% of our solution is exposed over REST interfaces. Meaning
you can easily extend our solution or expose data and behavior
in other applications and systems.
We provide a powerful development platform for novice and
experienced programmers. Our WOA combined with JQuery and our
sand-boxed scripting language (DekiScript) provides a
sophisticated development environment. You can build
applications, package and share them with other users all from
our solution pages. Also, site admins can govern access to users