Training & Knowledge Base

We provide a cloud-based social knowledge base that your customers and employee can easily use. This product can be used for internal training documents, a public knowledge base,

Lower your customer support costs, improve your search engine ranking (SEO), create more engaged and loyal customers; Increase your lead generation, sell and market better with improved usability, and have on-point contextual help articles.

Here are our main features:


Collaborative (Multi-user) Content Authoring
our solution provides easy-to-use, wiki-like collaborative authoring that provides an elegant experience for co-creating with authors, subject matter experts, and even your community of users. This includes a complete audit trail and revision history that allows you to view or roll back edits. Site administrators have a robust set of permissioning and security controls.

Workflows and Moderation
In addition to the robust out-of-the-box administrative capabilities for permissioning, blocking, banning and governing users, groups, and content, our solution offers additional tools for creating workflows and content moderation that allow staged publishing and the ability to moderate community member contributions.

Community Scoring and Feedback
This is one of the simplest ways to interact with your users. In a click, users can score and comment on your content providing you with valuable feedback that informs your product help strategy, product marketing, sales, and product development.

Adaptive Search
Just like Google, your users' behavior has a wealth of intelligence that should inform search. With our solution Adaptive Search, your content search algorithm gets smarter by learning from your users.

Content Curation Analytics
Your customers have a lot to teach you and now you can listen. Analyze your documentation by quality, aging and customer search behavior in aggregate or by specific topics. What are your unique selling propositions? Have you covered these topics with quality and currency? Are these discoverable? Now you’ll know. With our solution Curation Analytics you're given real-time insight.

Social Logins
Make registration and sign in a breeze for your community users, and a powerful relationship builder for your business. Our social login feature offers the most options for people to connect with your social knowledge base using established identities from more than 24 providers including Facebook, Twitter, LinkedIn, Google and AOL. Now you can rapidly grow your community in the most friction-free way possible.

Self-Organizing Content
As your help content and documentation grows it can become difficult to organize. This makes it hard for your users to navigate and discover. Also, it makes updating and maintaining content more challenging. This is why we built our Intelligent Documentation Framework (IDF). IDF is a flexible and completely customize-able framework to make your content self-organizing.

Notifications
our solution adapts to your processes and systems so you don’t have to change. Users can message each other from page comments with Twitter-like microblogging. Page and hierarchies can also be configured to message users in a click.

Search Engine Optimization
When customers or prospects search the Internet you want them to find you. Our solution is Google (search engine) ready. Many of the tedious SEO tasks that are commonly overlooked or time consuming are automated by our solution. Also, we’ve made it really easy for even non-technical users to implement SEO best practices.

Desktop, Office, and Application Connectors
We have a rich set of desktop tools for Microsoft Windows. This allows drag-and-drop, and in-place editing. Also, there are many common application and database connectors available for popular CRM applications and databases.

LDAP/Active Directory Authentication and Permissioning
It’s easy to configure your LDAP or Active Directory with our solution so that you can expose selected groups and users. This can be used in conjunction with or in exclusion to the native user and group management in our solution. You will also find very granular permission and governance capabilities.

Standards Compliant
Once you connect to or author in our solution, your content is more portable than ever before. Content is available programmatically via REST interfaces and all content is stored as XML. Also, thanks to our API-First approach it’s pretty easy to expose your content in a variety of places: write once, use often.

API-First
This is the application has RESTful design principles to open web standards (HTTP/XML/JSON).  One aspect of this is that 100% of our solution is exposed over REST interfaces. Meaning you can easily extend our solution or expose data and behavior in other applications and systems.

Development Platform
We provide a powerful development platform for novice and experienced programmers. Our WOA combined with JQuery and our sand-boxed scripting language (DekiScript) provides a sophisticated development environment. You can build applications, package and share them with other users all from our solution pages. Also, site admins can govern access to users and groups.